MESSAGE FROM DARREN CARTNEY
WE HEAR THIS WORD OFTEN – BUT HOW OFTEN DO WE ACT?
Every day gives us new opportunities, and every day you have to decide how you are going to handle them. My hope is that as we encounter challenges in our work day we see them as opportunities. Opportunities to turn these challenges into positive impact. These can come in the little things like making sure we are cheerful and upbeat while answering the phones or giving that extra effort towards solving a customer’s problem by really owning the responsibility to see it to a solution.
In my short tenure with Scales, I have seen things go wrong, but to me these events are opportunities for us to
see where we need to make improvements. Personally, I know and understand the difficulties that Scales has been challenged with lately – like the moves of the NY and NJ offices and the new phone system that seems to be perpetually plagued. These are challenges which we are all turning into opportunities and I want to thank all of you for your help and support as we continue to make the best of these opportunities. I want every Scales employee to feel empowered to be able to make a positive impact daily by seeing challenges as opportunities and embracing them
CHANGE CAN BE SCARY, BECAUSE IT IS ACCOMPANIED BY THE UNKNOWN.
I know change can be one of the scariest things to face. You wonder whether it will be change for the better or for the worse? Good or Bad? In my experience, people tend to fear change – expecting the worst. The idea that change is bad is one that I do not subscribe to.
We have all experienced a good deal of change during this integration; some of it has been good and some shall we say – not so good. I have seen Scales weather this change with strength and steadfastness. As we face more changes still to come this year (most involving our system software and procedures) I believe we will approach them as an opportunity to come together as a team. Which, to me, is very exciting.
IS THAT EVERYONE AT QUINCY SCALES TECHNOLOGIES ENJOYS THEIR JOB AND FEELS FULFILLED AT THE END OF EACH WEEK. I BELIEVE THAT IF EVERYONE LOVES WHAT THEY DO, THEN WE WILL ALL BE SUCCESSFUL.
As we talk about change and the opportunity that it brings, its appropriate to mention that on July 2, 2018 we moved our New Jersey location, to the town of Pine Brook, New Jersey.
The new location sports a large service and maintenance center with five bays and over 40 employees on staff.
Our executive team is located in the new Pine Brook location, giving them easy access to all Quincy Scales Industrial locations from this central locale.
NEW BRAND & WEBSITE
SCALES IS THE ONLY DIVISION TO RETAIN OUR NAME IN THE NEW BRAND ID.
Because of Scales’ reputation in the Northeast, our brand equity remains high. Quincy understands this and has developed a hybrid brand Identity that carries the Scales name. Along with the new logo is a slick new website with easier navigation and more relevant information. Watch for e-Commerce capabiities in the months to come.
GUARDIAN PREVENTIVE MAINTENANCE
The Guardian Plan is a signed agreement between Quincy Scales Technologies and the customer for a fixed number of years, with a specific scope of work, covering particular equipment and invoiced on a predefined basis with a set yearly price. The strategy consists of three levels:
- Parts Guardian (parts only)
- Preventive Guardian preventive maintenance including parts and labor)
- Extended Guardian (preventive maintenance + airend replacement + extension of airend warranty 5 additional years)
Currently Quincy Scales Industrial is focusing on Guardian Preventive Plan, with Extended Guardian Plans and Parts Guardian Plans planned to be implemented in Q4 of 2018.
Quincy Compressor offers an unprecedented new training program for new service technicians. Desired recruits should be technically minded and display a strong aptitude for hands-on learning.
This paid training program’s goal is to apprentice a strong candidate for a career in technical service.
- LEVEL 1 TECHNICIANS IN 12 MONTHS.
- LEVEL 2 TECHNICIANS IN 18 MONTHS.
- MILESTONE EVALUATIONS WITH MERIT INCREASES.
- ALL CERTIFICATIONS AND COURSES ATTENDED WITH PASSING GRADE.
Shoutout to Corey Weible from our PA office, who is enrolled in our Apprentice Program
Email: Rodney.Durant @quincycompressor.com for application details.
GUARDIAN PREVENTIVE MAINTENANCE FAQ
Some questions you may be asked and how to answer them…
What benefits do I (the customer) receive in between service visits?
The Preventive Maintenance Plan holds several benefits from the moment the customer signs up.
The customer gets access to an easy ordering process, our emergency call-out system with priority support, and all resources are booked well in advance, letting the customer focus on his/her core business.
How does preventive maintenance make my (the customer’s) life easier?
You’ll avoid the need to closely follow up on your compressor’s service requirements and order each service intervention separately. The procurement process steps take time, possibly leading to delayed service and a potential increase of your overall costs.
What if I have my own team perform the maintenance?
Even your best in-house technician cannot have the in-depth compressor knowledge of a specialized Quincy service engineer. Service might take longer and a minute technical problem could remain undetected.
PRIORITIZE YOUR OPPORTUNITIES FOR GUARDIAN PLANS – TARGET CUSTOMERS:
- Convert existing plans to true GuardianPlans
- Target machines under ZWCM on your spreadsheets
- New machines started <1 year
- Target machines under ZNOC on your spreadsheets
- Struggle with high number of breakdowns
Visitors are welcomed by a clean, new office with a training center housing state-of-the-art media equipment, a conference room and a break room.
In this new location we are better able to serve our customers with the latest technology in the office and newer bigger facility for service and repairs.
“WE ARE HERE TO BETTER SUPPORT AND SERVICE THE TEAM AND OUR CUSTOMERS!” – JIM OSMUN, SALES MANAGER